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FAQs

Where do you deliver to?

We ship to the UK and Europe. Please see our delivery page for shipping costs.

Why has my order not been shipped yet?

We do not always hold all sizes of all clothing lines in stock. Any item you order that is not immediately in stock will be placed on backorder with the supplier. The Mountain clothing is manufactured in the USA and can take a week or two to arrive.

Occasionally, we are only made aware something is discontinued when we attempt to order it from our suppliers. If this should occur, we will inform you immediately. If we are unable to contact you to arrange a suitable alternative, we will issue you a full refund.

Where can I check on the status on my order?

You will need to have registered for an account during checkout to check the status of your order. You can sign in here.

If you do not have an account, but would like to know the status of your order, please email us with your order number and postcode.

Can I return an item?

Yes, you can. You have 21 days from receipt of order to return a product(s). Should you wish to return anything, please contact us by email to arrange a return.

My order arrived damaged

If your parcel arrives damaged, please retain all packaging. We will require photographs of the damaged parcel.

Please contact us within 2 working days of receipt of order to report damages.

How can I contact you?

You can email us, use the live chat or leave a phone message (our phone lines are currently unmanned but we do check messages regularly). Please see our contact page.