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Terms & Conditions and Privacy Policy

Payment

For both UK and International customers payment is accepted by Credit/Debit card and Paypal (you do not need a Paypal account, simply select the option to pay without an account).

We do not store credit card details nor do we share customer details with any 3rd parties.

Payment must be made at the time of order. We do not accept cheques or money orders.

Orders

We endeavour to ship all in stock items within 4 working days. During peak seasons this may be extended to 8 working days.

If an item is out of stock at the time of ordering, the item will be placed on back-order.

We do not always hold all sizes of all clothing lines in stock. Any item you order that is not immediately in stock will be placed on backorder with the supplier. The Mountain clothing is manufactured in the USA and can take a week or two to arrive.

Occasionally, we are only made aware something is discontinued when we attempt to order it from our suppliers. If this should occur, we will inform you immediately. If we are unable to contact you to arrange a suitable alternative, we will issue you a full refund.

Delivery

UK customer orders are shipped First Class and can be expected to arrive within 2 – 3 working days of dispatch, but sometimes can take up to 14 working days for delivery particularly during busy seasons.

For non-UK customers, please allow up to 6 to 8 weeks for delivery. Delays can be caused by customs, local postal carriers and even the odd volcanic eruption.

Please note non-UK customers are responsible for any and all customs charges which may be due. Please contact your local Customs for details of any charges which may be due.

If your order is returned to us as undeliverable due to an error in the address provided by you or has not been collected from the sorting office/access point after a delivery attempt, we will notify you by email. We can arrange redelivery of your order, if requested. Please note a re-shipping charge of £5 is payable if you wish to arrange redelivery.

Cancellations, Exchanges, Refunds and Returns

You have the right to cancel your order at any time within 14 calender days.

If you wish to cancel before your order is shipped, simply email us info@gothicrosegallery.co.uk and we will cancel your order and refund you in full.

If you wish to cancel after your order has been shipped, please email us info@gothicrosegallery.co.uk to arrange a return. Returns are accepted if notified within 21 calendar days of receipt and returned within 28 calendar days of the date of your invoice. Returns made outside of 28 calender days will not be eligible for a refund and no refund will be given.

If you find the size is not correct, you can arrange an exchange for another size. Please contact us to arrange this.

Items must be returned in the original sealed (where appropriate) packaging in an an unused and unworn condition, unless faulty.

Upon receipt a full refund for the cost of the order will be given, no later than 7 calendar days after receipt of returned order.

Customers are responsible for all return costs.

Please keep any proof of postage/receipt, and advice that all returns are sent using a trackable method (such as Signed For) as we are not responsible for and cannot refund untracked returned items which are lost in transit.

Any items returned not as stated above will be subject to a charge of 25% of the item cost.

This does not affect your statutory rights.

Questions

Please email any questions, queries or comments to info@gothicrosegallery.co.uk

Privacy and Cookie Policy

Your details will not passed to any third party. We may use your details to send you information about events we attend or promotional offers. You may unsubscribe at any time.

By using our site you agree to the use of Cookies. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.